Payment and Delivery Information
Payment Information
At Navigation Gym, we strive to provide a seamless and flexible payment experience for our customers. Here are the available payment options:
Online Payment Methods:
- Credit/Debit Cards: We accept major credit and debit cards.
- PayPal: Secure payments via your PayPal account.
Please note that the available payment methods may change depending on the country. For the most up-to-date information, please consult our checkout page or contact our customer support team.
Delivery Information
During a Launch
For orders placed during our launch week, please allow our fulfillment team 2-3 weeks to complete all orders. We work tirelessly to fulfill orders as quickly as possible and appreciate your patience.
Outside of a Launch
Typically, outside of a launch, most orders are fulfilled within 1 week. However, due to occasional surges in order volume and ongoing system upgrades, please allow 1-3 weeks for our fulfillment team to process your order.
Regardless of when your order is placed, please note that the shipping time frame selected during checkout begins once your package is with the shipping courier, not at the time of order placement.
What is the status of my order?
To get the most up-to-date status on your order, click on the blue “View your order” button in your order confirmation email. This will direct you to a dedicated order status page, displaying the same information that our customer support team has access to. It’s the quickest and most reliable way to stay informed about your order’s progress.
As soon as there are any updates to your order, such as shipping, delivery, or any changes in status, the order status page will be updated accordingly. Be sure to check this page regularly to stay in the loop.
I placed my order right after the launch started or right after a friend’s order was placed
During launch time, we receive thousands of orders by the minute. Placing an order minutes after the 10am EST launch time or within minutes of someone you know can make a significant difference in fulfillment time.
What if I paid for faster shipping?
The shipping time displayed at checkout begins once your package is picked up by the shipping courier. For example, if you select 2-day shipping, it means the shipping time begins once the courier has your package.